Warranty Claims Estimator
Nashville, TN, US, 37214
Join the Malarkey team, innovators in roofing technology with pioneering rubberized asphalt shingles designed for superior durability and sustainability. At Malarkey, we take pride in our most important asset - our employees.
We’re seeking a Warranty Claims Estimator who's ready to be part of our mission to manufacture and deliver innovative, performance-driven building products with unmatched service and integrity. Our focus is creating longer-lasting, environmentally responsible roofing solutions that can withstand all weather conditions.
Job Title: Warranty Claims Estimator | Req ID: 14853 | HR Contact: Abigail Reyes Santiago | Location: Building Envelope - Remote Worker
ABOUT THE ROLE
The Warranty Claims Estimator is responsible for ensuring efficient and accurate management of warranty claims processes while maintaining compliance with company policies. This position will also process warranty registrations, validate incoming claims and related documentation, and ensure proper follow-up to resolve incomplete or incorrect submissions.
WHAT YOU’LL BE DOING
- Responsible for adherence to company policies, including safety and the use of personal protective equipment.
- Work with the Warranty Claims team to ensure that internal and external customer needs are met and to evaluate estimates submitted by third parties to confirm fair settlement of warranty claims.
- Use estimating software to build estimates within defined parameters and help resolve warranty claims on time.
- Order and maintain records of roof diagrams to help build estimates using estimating software.
- Answer phone and e-mails from customers and sales representatives regarding warranty registration information, claims, and product inquiries.
- Review and validate incoming claims, warranty registration, and warranty transfer information, including returning improperly completed forms for correction and completion as needed.
- Maintain a record of all claims submitted and their status.
- Responsible for settling claims within authority directly with roofers, homeowners, and distributors.
WHAT WE ARE LOOKING FOR
A bachelor’s degree or a combination of an associate degree, previous industry-related work experience, and licensure or certification is preferred—a minimum of 5 years of roofing or similar industry experience. Knowledge of computers, particularly Excel, Word, and Google Docs, is required. IIBEC RRO/RRC or equivalent certification is a plus. Experience working with various commercial and residential roofing systems and installation methods is preferred.
WHAT WE OFFER
- Competitive salary
- $78,000-$97,000
- Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
- Medical, Dental, Disability, and Life Insurance
- Holistic Health & Well-being programs
- Flexible Spending Accounts (FSAs) for health and dependent care
- Vision and other Voluntary benefits and discounts
- Paid time off & paid holidays
- Paid Parental Leave (maternity & paternity)
#MALARKEY
Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Nearest Major Market: Nashville