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Warranty Investigator Coordinator

Requisition ID:  15358
Location: 

Nashville, TN, US, 37214

Pay Type:  Salary

COMPANY OVERVIEW
Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us.

As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we’re ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We’re in every construction market.

Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition.

Learn more at www.amrize.com/careers
Description: 

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Location: Building Envelope - Corp Nashville, TN
Job Req ID: 15358


Join our amazing team and contribute as a:

Warranty Investigator Coordinator
 

ABOUT THE ROLE

As a Warranty Investigation Coordinator (WIC), you will serve as a vital link between building owners, contractors, and our internal legal and claims teams. This is a dual-impact role where you will manage the end-to-end leak coordination process - overseeing approximately $500,000 in annual claims expenses - while providing critical administrative support to the Gaco Warranty Claims Department. You will use your judgment to solve complex repair issues, audit expenditures, and ensure a seamless customer experience from initial leak notification to final resolution.

 

WHAT YOU’LL ACCOMPLISH

Leak Coordination 

  • Manage Repair Lifecycles: Issue purchase orders and work orders to contractors based on quality ratings and geography; ensure timely response and accuracy of repairs.
  • Financial Auditing: Audit contractor invoices to control expenditures, verifying that all costs align with industry standards and purchase order limits.
  • Revenue Recovery: Identify non-warranty repairs and bill building owners accordingly; resolve billing disputes and educate owners on warranty terms.
  • Negotiation: Act as a mediator between contractors and building owners to justify expenditures while maintaining strong business relationships.

 

Claims & Administrative Support

  • Material Logistics: Process material requests for claims, coordinate deliveries with manufacturing plants, and manage inventory forecasting for common repair materials.
  • Documentation & Compliance: Review post-warranty alterations, gather contractor bids, and organize project data for legal or litigation support.
  • Workflow Management: Monitor the Warranty Claims inbox, enter service orders into the CRM, and drive the payment process through cross-functional collaboration.
  • Process Improvement: Partner with Warranty Managers to identify process gaps and recommend solutions that improve the speed and quality of claims handling.
  • Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas.
  • Promote a culture of safety and exhibit these behaviors.

 

WHAT WE'RE LOOKING FOR

Education:

  • Bachelor's degree in a related discipline preferred or equivalent work experience.

Required Work Experience:

  • 5 years related experience.
  • Experience in a supply chain and / or manufacturing environment.
    • Preferably in the Commercial Building / Roofing Industry.
  • Analytical ability for problem-solving.
  • Customer / Account Management experience.
  • Adaptability to change; works well within a fast-paced environment with emphasis on teamwork and collaboration.
  • Self-motivated with learning agility to support continuous improvement opportunities.
  • Ability to influence and guide the customer to the best solution to help resolve their needs.
  • Effectively manage multiple priorities.
  • Ability to identify process gaps and inefficiencies, working with all teams to improve efficiencies.
  • Proficiency with work standards and understanding of the E2E process.
  • Excel proficiency.
  • ERP System Experience;
    • (D365 is what Gaco, ABE uses);
    • JDE, Oracle, or similar system experience accepted.
  • Order-To-Cash (OTC; Order2Cash)
    • Sales Force experience is a plus.

Additional Requirements:

  • Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit test.

 

WHAT WE OFFER

  • Competitive salary
  • Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
  • Medical, Dental, Disability and Life Insurance  
  • Holistic Health & Well-being programs
  • Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
  • Vision and other Voluntary benefits and discounts
  • Paid time off & paid holidays
  • Paid Parental Leave (maternity & paternity)
  • Educational Assistance Program

 

Did we spark your interest? Build your future with us and apply!

HR Contact: Taylor J VALLEY

 

 

BUILDING INCLUSIVE WORKSPACES
At Amrize, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you’ll have the chance to build your ambition!   

Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need.  Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email recruiting-accommodations@amrize.com. This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.


Nearest Major Market: Nashville

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