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Warranty & Service Administrator

Requisition ID:  17111
Location: 

Saginaw, MI, US, 48601

Pay Type:  Hourly
Position type:  Full-time / Hourly

COMPANY OVERVIEW
Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us.

As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we’re ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We’re in every construction market.

Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition.

Learn more at www.amrize.com/careers
Description: 

 

Join the Duro-Last team, a brand of Amrize Building Envelope and the world’s largest manufacturer of custom-fabricated commercial roofing solutions. 

Were seeking a Quality Assurance Specialist- Administrative who's ready to be part of an innovative, people-first brand shaping the future of the roofing industry.

Job Title: Quality Assurance Specialist- Administrative   |   Req ID: 17111   |   HR Contact: Caitlyn COLLINGS   |   Location: Building Envelope - Corp Saginaw, MI

 

 

 

ABOUT THE ROLE 

Duro-Last Roofing, the world’s largest manufacturer of prefabricated roofing systems, is seeking a Warranty & Service Administrator to join our team at our Company Headquarters in Saginaw, Michigan. We’re looking for a highly organized, customer-focused coordinator to support warranty processing, customer communication, and daily operations.

In this role, you will play a key part in ensuring accurate warranty documentation, coordinating service-related requests, and delivering exceptional support to both internal teams and external customers. The ideal candidate is detail-oriented, proactive, and capable of managing multiple tasks in a fast-paced, team-oriented environment.

This is a full-time, hourly position with eligibility for an additional safety bonus. The role reports to the Quality Assurance Administrative Supervisor.

 

WHAT YOU’LL ACCOMPLISH

 

  • Handle incoming phone calls, direct inquires appropriately, and resolve issues
  • Support efficient day-to day operations
  • Process inspection requests
  • Conduct routine office tasks such as filing and scanning; processing letters, warranties, and emails
  • Investigate missing information in company databases to ensure they are complete and accurate
  • Create warranty records
  • Create warranty transfer documents and process accordingly
  • Maintain polite and professional communication via phone, e-mail, and mail to customers, building owners, contractors, and internal department
  • Other duties as assigned

 

 

WHAT WE'RE LOOKING FOR

 

Education:

  • High School Diploma or GED is required

 

Required Work Experience:

 

  • A minimum of 2 years’ experience in an office or administrative position
  • Working knowledge of Microsoft operating systems to include proficiency in Word and Excel
  • Excellent keyboarding skills
  • Strong phone/verbal/written communication skills
  • Accurate and detail oriented
  • Ability to perform in a team-oriented atmosphere

 

 

WHAT WE OFFER

 

  • Competitive salary & Bonus Incentive
  • Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
  • Medical, Dental, Vision, Disability and Life Insurance
  • Holistic Health & Well-being programs
  • Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA)
  • Paid time off including 12 paid holidays
  • Paid Parental Leave (maternity & paternity)
  • Educational Assistance Program

 

 

#Duro-Last

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

 

 

 

BUILDING INCLUSIVE WORKSPACES
At Amrize, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you’ll have the chance to build your ambition!   

Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need.  Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities. Amrize North America Inc. participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the United States.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email recruiting-accommodations@amrize.com. This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

PROTECT YOURSELF FROM RECRUITMENT FRAUD
The only way to apply for a position at Amrize is through our official Careers website. Be cautious of unsolicited offers or requests for information from other sources. Learn how to protect yourself from recruitment fraud here: Fraudulent Job Offers Policy


Nearest Major Market: Saginaw

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