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Digital Product Success Lead

Requisition ID:  14406
Location: 

Chicago, IL, US, 60631

Pay Type:  Salary
Estimated Wage Range: $120,000 - $140,000 / Annual
Travel Requirement: 41-50%

COMPANY OVERVIEW
Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us.

As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we’re ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We’re in every construction market.

Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition. 
Description: 

ABOUT THE ROLE

 

We are looking for a proactive and strategic Digital Product Success Lead to drive the adoption, satisfaction, and overall success of our digital products in the construction materials industry. This role focuses on bridging product development and customer success to ensure users gain maximum value from our digital offerings, leading to increased retention, engagement, and growth.

 

WHAT YOU'LL ACCOMPLISH

  • User Success Strategy: Develop and execute comprehensive product success strategies that enhance user adoption, engagement, and satisfaction.
  • Customer Onboarding & Training: Lead onboarding programs, training sessions, and resource development to empower users to effectively use our digital products.
  • Cross-functional Collaboration: Work closely with Product Management, Engineering, Marketing, and Sales teams to align product enhancements with customer needs and feedback.
  • Customer Insights & Advocacy: Collect, analyze, and communicate customer feedback and product usage data to inform product roadmap and improvements.
  • Performance Metrics: Define and track key success metrics (KPIs) such as adoption rates, churn, NPS, and customer lifetime value.
  • Issue Resolution: Act as the escalation point for product-related customer issues and coordinate timely resolution to maintain high satisfaction.
  • Communication: Maintain clear, consistent communication with internal teams and customers to promote product value and updates.
  • Innovation: Identify opportunities for product enhancements and new feature adoption to deliver continuous value.
  • Documentation: Create and maintain success-related documentation including guides, FAQs, and case studies.
  • Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

 

WHAT WE'RE LOOKING FOR
Education: Bachelor's degree
Field of Study Preferred: Business, Marketing, Technology, Engineering, or related field
Required Work Experience: 5+ years of experience in digital product management, customer success, or industry specific roles such as ready-mix/aggregates/cement customer service, dispatcher, or commercial roles.
Travel Requirements: Up to 50% including internationally and nationally

 

Additional Requirements

  • Strong understanding of SaaS or digital product ecosystems.
  • Proven ability to analyze data and translate insights into actionable strategies.
  • Excellent communication, presentation, and stakeholder management skills.
  • Strong problem-solving skills and customer-centric mindset.
  • Ability to lead cross-functional teams as required
  • Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Subject to applicable law, employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

 

WHAT WE OFFER   

  • Competitive salary
  • Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
  • Medical, Dental, Disability and Life Insurance  
  • Holistic Health & Well-being programs
  • Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
  • Vision and other Voluntary benefits and discounts
  • Paid time off & paid holidays
  • Paid Parental Leave (maternity & paternity)
  • Educational Assistance Program
  • Dress for your day

BUILDING INCLUSIVE WORKSPACES

At Amrize, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you’ll have the chance to build your ambition!   

Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need.  Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email recruiting-accommodations@amrize.com. This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.


Nearest Major Market: Chicago

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