Join Amrize as a Customer Care Rep (Order Taker)/ Dispatch and help construct what's next. If you're ready to put your skills to work on projects that matter — and build a career with a company that’s building North America — we want to hear from you!

ABOUT THE ROLE 
The Customer Care and Logistics Center is responsible for customer relationships, giving great service with a friendly attitude to ensure customers receive a high-level delivery and Product from Amrize. This is a customer-facing role that requires a service-oriented mindset and a highly professional approach. The position requires to schedule and dispatch orders, providing excellent customer service to ensure customer satisfaction, minimize delivery costs and promote company sales. 

WHAT YOU’LL ACCOMPLISH

• Order Entry: Receive and enter orders over the phone, email, and in-house application; engage customers to ensure that all details are accurate and complete. Perform required adjustments to orders, in order to facilitate seamless execution of delivery and invoicing.  
• Sales Support: Work with the sales team to coordinate customer needs and concerns. Serve as a point of contact for the sales team with regards to issues, escalations, pricing and other matters as they arise.  
• Value Added Products (VAP): Responsible for promoting and taking orders for specialized products that will require additional processes to be followed. Identifying customer requirements and offering supplementary products. 
• Dispatch: Responsible for assessing fleet and plant capabilities and coordinating truck fleet to ensure on-time delivery of material. Schedule drivers on a daily basis with the intention of maximizing service and minimizing costs; manage drivers and monitor efficiencies throughout the day. Proactively communicate to customer, sales, QC, and operations to identify any issues and to ensure timely resolution of any conflicts. Documenting any and all issues regarding active orders.
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

WHAT WE’RE LOOKING FOR
Education: High School Diploma or equivalent required. Post-secondary education in construction-related disciplines is an asset.

Additional Requirements:

• Excellent Customer Care skills – dedicated to exceeding expectations of internal and external customers
• Strong written and verbal skills – ability to write and speak succinctly in a variety of settings and styles
• Ability to negotiate skillfully in tough situations without damaging relationships
• Exceptional time management skills and ability to complete assignments in a timely manner
• Ability to maintain composure in all situations and not become defensive or irritated
• Strong problem solving and analytical skills and the desire to seek solutions
• Proficient typing and data entering skills – specifically Microsoft applications
• Open to flexible working schedule, dependable, positive and helpful attitude
• Be a team player and work well with others in a high-pressure environment
• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

• Flexible Health & Dental benefits coverage for you and your dependants
• A generous Pension Plan designed to support you through various stages of your career and life
• Access to voluntary programs like RRSP and TFSA for future financial planning
• Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges
• Easy access to mental health and well-being support
• Service recognition awards to celebrate your contributions
• Perks & discounts on a variety of products and services
• Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities
• Financial support for new parents beyond statutory benefits
• An inclusive and welcoming environment where everyone can be themselves
• A collaborative work culture in a supportive and team-oriented work environment
• Company-provided personal protective equipment ensuring your safety and comfort on the job where applicable

 
As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, will be required.