Customer Service Technician

ABOUT THE ROLE

Performs various tasks associated with the bagging, palletizing, batching, mixing, sampling, testing, loading rail, and the operation of feeding, weighing, bulk loading/transporting cement products, and providing customer service.

WHAT YOU'LL ACCOMPLISH

• Operates and monitors bagging and palletizing stations, loads outgoing trucks, load and unload rail cars, unloads incoming raw materials, and prepares/tests product and raw material samples.
• Operates forklift, small loader, rail car mover, sweeper, and other light industrial equipment.
• Verifies accuracy of paperwork for incoming/outgoing shipments.
• Records accurate information and statistics associated with all work performed.  Makes operational changes based on analysis of data collected.
• Interprets and understands readings on equipment instrumentation panels. 
• Participates in formal and on-the job training programs to acquire/broaden both technical and non-technical job skills; participates in cross training activities.
• Interacts with members of Process Areas on a regular basis to gather or communicate information, solve problems, etc.
• Follows all safety procedures, checks for safety hazards, takes corrective action to eliminate safety hazards.   Adheres to plant environmental policies and maintains a clean and orderly work area.
• Ensures product quality and quantity within assigned area.
• Inspects equipment assigned to him/her each shift in accordance with plant policy.
• Assists with preventative maintenance and repairs on equipment.
• Applies skills and performs work in other positions as assigned.
• Works rotating shift schedule as assigned, and available to be ‘on call’ to handle off shift production/customer demands or equipment repairs.
• This position interacts with all plant employees. 
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

WHAT WE'RE LOOKING FOR

Required Education:  High School diploma/GED           

Required Work Experience:   1-2 years

Travel Requirements:  Less than 10%

Required Computer and Software Skills: Basic computer skills

Additional Requirements:

• 1-2 years of basic industrial, mechanical, or shipping experience is required, 2-4 years experience is preferred.
• Ability to lift up to 94 pound bags of material to manage inventory is required.
• Must possess a valid driver’s license.
• Successful candidates must adhere to all safety protocols and proper use of Holcim approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

• Competitive salary
• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
• Medical, Dental, Disability and Life Insurance
• Holistic Health & Well-being programs
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other Voluntary benefits and discounts
• Paid time off & paid holidays
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program
• Dress for your day