Warranty Claims Investigator

ABOUT THE ROLE
The regional Warranty Claims Investigator is responsible for protecting the interests of Holcim Building Envelope by managing warranty claims. The Claims Investigator will receive, analyze, and make determinations on claims by reviewing data from all available resources to efficiently respond to warranty claim issues. The Warranty Claims Investigator will be responsible for developing Holcim’s position, determining necessary repairs, communicating to all relevant parties, and negotiating claim resolution. In reaching resolution, the Claims Investigator will be responsible for reviewing repair quotes, identifying a repair contractor, ordering/shipping materials, reviewing work completed and processing contractor invoices.
 
This Investigator position is for our East Region- ME, CT, NH, RI, VT, NY, MA - optional for in-house or being a fully-remote, field-based position. You must live within the region of the territory to be considered for the remote, in- field option.

WHAT YOU'LL BE DOING

• Conducts survey of job data to determine previous claim history.
• Subject matter expert for warranty services team.
• Reviews contractor proposals for repair scope and warrantability, suitability and cost effectiveness.
• Provides clear and concise project management with involved parties utilizing proper communication and document retention, to manage a diverse docket with efficiency and timeliness.
• Fosters positive relationships with internal teammates, external sales teams, and Amrize Building Envelope customers within assigned region.
• Submits Service Orders, including Purchase Orders and Material Orders, as needed, to contractors warranty repair services.
• Remote workforce position with regular travel in the field performing in-depth investigations to complete analysis of roofing systems exhibiting issues, requiring extensive knowledge of all construction practices as they relate to Amrize Building Envelope roofing systems.
• Remote workforce position requires routine detailed expense/travel reporting and maintenance requirements to maintain company issued equipment.
• Develops and negotiates the claim position with all relevant parties and attend meetings when necessary.
• Quick and thorough completion of all paperwork including photographs related to each claim to properlydocument Holcim Building Envelope position for presentation and future reference including possible litigation.
• Preparation of clear, concise, in-depth repair specifications which summarize roof top analysis into cost effective, workable solutions to finalize claim resolutions.
• Excellent verbal and written communication skills required to clearly communicate with building owners, roofing contractors, sales reps, building consultants, and lawyers.
• Keep the Warranty Services Supervisor and Warranty Claims Manager apprised of relevant claims and issues.
• Interfaces with Warranty Services Coordinator team to assist with roof knowledge development and claim warrantability determination for leak call services.
• Interfaces with the law department to support claims that are approaching or have entered litigation.
• Efficiently manages claims expenses to meet budget goals.
• Provides guidance to Junior Warranty Claims Investigator regarding claims analysis and processing.

WHAT WE ARE LOOKING FOR

• 6+ years of progressive roofing/construction experience is required.
• 2+ years of Warranty Claims or Technical Services experience preferred.

WHAT WE OFFER

• Competitive Compensation
• Retirement Savings
• Medical, Dental, Disability and Life Insurance Coverage
• Holistic Health & Well-Being Programs
• Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA) for Health and Dependent Care
• Vision and other Voluntary Benefits and Discounts
• Paid Time Off and Holidays
• Paid Parental Leave (Maternity and Paternity)
• Educational Assistance Program