Warranty Services Coordinator

Overview
The Warranty Services Coordinator is responsible for processing leak notifications by issuing
purchase orders, auditing and approving subsequent contractor invoices and supporting
documentation, and billing building owners for items not covered under the terms of the
warranty.  Coordinators are also responsible for maintaining historical records, retention of
warranty related documents and correspondence, knowledge of multiple computer systems,
and resolving issues stemming from any of the above. Other duties include educating
contractors on our systems/apps as needed. Each coordinator is responsible for
approximately $500,000 in yearly claims expenses.  #HBEIA 

Qualifications

• Proficiency with computers, including MS Office applications, CRM, and SAP.
• Strong written, communication, and organizational skills
• Ability to manage and prioritize duties and tasks
• Willingness to learn and a desire for continuous improvement
• Possess a strong mind set for dealing with difficult customers and situations
• Capable of working as part of a team as well as individually
• Roofing knowledge or warranty claims experience a plus

Responsibilities

Issuance of Purchase Orders/Work Orders:

• Issue work order/purchase order to contractor to respond to leak notification, based

       on contractor base, quality rating, and geographical location

• Communicate terms of purchase order to contractor
• Knowledge of all types of warranties
• Resolution of problems with response time of contractor, reoccurring leak issues, and

       accuracy of repairs

Approval of Contractor Invoices:

• Audit invoices to control expenditures
• Input of data and codes for historical purposes
• Knowledge of terms and conditions of warranties
• Knowledge of standard repair procedures
• Verify contractor stays within limits of repair rates, purchase order, and industry

       standard cost