Join Amrize as a Customer Value Center Representative and help construct whats next. If you're ready to put your skills to work on projects that matter — and build a career with a company that’s building North America — we want to hear from you!

ABOUT THE ROLE

Responsible for ensuring that our customers receive timely and appropriate customer service from order taking and fulfillment to proactive value selling. Maintaining a strong working relationship and open communication with customers, truck vendors, sales team, logistics/distribution team and plant operations personnel is key in that role. The incumbent will manage the day-to-day contact with the contract truck vendors to schedule/arrange delivery for customer orders.

WHAT YOU’LL ACCOMPLISH

• Responsible for the order taking & order fulfillment processing for pick up or delivery (including assignment of carriers, as applicable).
• Main point of contact for carriers. Taking care of pro-active daily calls with carriers and maintaining relationship.
• Meet and exceed customer expectations in compliance with policies, practices and procedures.
• Timely response to customer or carrier complaints with appropriate follow up, including escalation as required.
• Responsible to monitor carrier performance and identify patterns for optimization potential.
• Responsible for utilizing and managing inventory and allocation, including selection of supply.
• Collaborate with sales team, logistics team, carriers and customers.
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviours.

WHAT WE’RE LOOKING FOR

• Education: University degree or equivalent experience. Field of Study Preferred: Business, administration, marketing.
• Required Work Experience: 1 to 3 years of experience in Customer service positions or in direct sales.
• Required Technical Skills: Strong computer literacy, including SAP, Microsoft and Google suite offerings, an asset.
• Travel Requirements: 10%.

Additional Requirements:

• Incumbent must be bilingual, English and French speaking, mandatory.
• Understanding of building materials industry, including product knowledge, an asset.
• Strong telephone literacy, including knowledge of using the telephone as the main medium for conducting business.
• Strong written and verbal communication skills with high degree of accuracy and attention to detail.
• Demonstrate strong skills in problem solving, decision making and multi-tasking.
• Maintains composure in dealing with difficult situations; demonstrates positive customer service attitude.
• Time and self-management skills, including being self-directed, effective realization of current priorities associated with answering customer calls, scheduling callbacks while being able to re-prioritize as requested.
• Strong sense of teamwork.
• Drive for Results.
• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

• Flexible Health & Dental benefits coverage for you and your dependents.
• A generous Pension Plan designed to support you through various stages of your career and life.
• Access to voluntary programs like RRSP and TFSA for future financial planning.
• Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges.
• Easy access to mental health and well-being support.
• Service recognition awards to celebrate your contributions.
• Perks & discounts on a variety of products and services.
• Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities.
• Financial support for new parents beyond statutory benefits.
• An inclusive and welcoming environment where everyone can be themselves.
• A collaborative work culture in a supportive and team-oriented work environment
• Company-provided personal protective equipment ensuring your safety and comfort on the job.

 This posting is for an existing vacancy at Amrize Canada Inc.