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Customer Service Representative- Estimating and Technical Services

Requisition ID:  17113
Location: 

Saginaw, MI, US, 48601

Pay Type:  Salary
Position type:  Full-time / Salary

COMPANY OVERVIEW
Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us.

As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we’re ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment: We’re in every construction market.

Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition.

Learn more at www.amrize.com/careers
Description: 

 

 

Join the Duro-Last team, a brand of Amrize Building Envelope and the world’s largest manufacturer of custom-fabricated commercial roofing solutions. 

 

Were seeking a Customer Service Representative- Estimating and Technical Services who's ready to be part of an innovative, people-first brand shaping the future of the roofing industry.

 

ABOUT THE ROLE

We’re looking for a Customer Service Representative – Estimating & Technical Services to join our team and support our contractor network by providing estimating, quoting, technical assistance, and customer service support. In this role, you’ll work closely with customers and internal teams to develop roofing estimates, answer technical questions, process quotes and orders, and ensure timely completion of projects. Your attention to detail, technical aptitude, and commitment to customer service will help drive successful project outcomes and strengthen customer relationships.

 

WHAT YOU’LL ACCOMPLISH

Estimating, Quoting & Order Processing (60%)

  • Estimate pricing and roof layouts for roofing details.
  • Create and enter customer quotes and orders into company systems.
  • Complete assigned estimating projects, including quoting, wind calculations, and roof design support.
  • Interpret specifications and project requirements to develop accurate estimates.
  • Perform data entry of projects onto task boards and related systems.
  • Maintain accuracy and completeness of project and order information.

Technical Support & Customer Service (30%)

  • Answer technical questions regarding product specifications and installation requirements.
  • Provide follow-up support and ongoing service to contractor customers.
  • Respond to customer inquiries in a timely and professional manner.
  • Handle high volumes of incoming phone calls while maintaining excellent customer service.
  • Represent the company professionally in all interactions with customers, employees, and the public.

Project Coordination & Support (5%)

  • Assist with project-related calculations, designs, and documentation.
  • Collaborate with internal departments to support customer and project needs.
  • Support continuous improvement of estimating and technical service processes

Additional Responsibilities (5%)

  • Maintain accurate records and documentation.
  • Assist with departmental administrative tasks as needed.
  • Perform other duties and special projects assigned by management.

 

WHAT WE’RE LOOKING FOR

  • Minimum 2-year associates degree or relevant experience.
  • Estimating experience a plus.
  • Experience with SolidWorks, EDGE Estimating, and/or AutoCAD software preferred
  • Ability to interpret technical specifications and project requirements
  • Strong written and verbal communication skills
  • Ability to manage back-to-back customer calls professionally and efficiently
  • Proficiency in Microsoft Office Suite
  • Strong time management, organizational, and multitasking skills
  • Ability to handle multiple priorities and meet deadlines in a fast-paced environment
  • Detail-oriented with strong problem-solving skills
  • Positive, team-oriented attitude and commitment to customer service excellence

 

WHAT WE OFFER

  • Competitive salary & Bonus Incentive
  • Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
  • Medical, Dental, Vision, Disability and Life Insurance
  • Holistic Health & Well-being programs
  • Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA)
  • Paid time off including 12 paid holidays
  • Paid Parental Leave (maternity & paternity)
  • Educational Assistance Program

 


#Duro-Last

BUILDING INCLUSIVE WORKSPACES
At Amrize, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you’ll have the chance to build your ambition!   

Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need.  Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities. Amrize North America Inc. participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the United States.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email recruiting-accommodations@amrize.com. This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.

While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

PROTECT YOURSELF FROM RECRUITMENT FRAUD
The only way to apply for a position at Amrize is through our official Careers website. Be cautious of unsolicited offers or requests for information from other sources. Learn how to protect yourself from recruitment fraud here: Fraudulent Job Offers Policy


Nearest Major Market: Saginaw

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