Salesforce Administrator
Nashville, TN, US, 37214
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Elevate is committed to providing the highest quality commercial roofing, wall and lining systems to solve our customers’ challenges, grounded by a 45-year legacy of proven experience. Our mission is to deliver solutions that save time, perform reliably and protect our communities. We are devoted to building partnerships rooted in trust in reflection of our Elevate promise that Nobody Covers You Better™.
Elevate is part of the Amrize family of brands. Visit ElevateCommercialBP.com to learn more.
We’re seeking a Salesforce Administrator who’s ready to be part of a people-first company offering best-in-class products, exceptional training, and deep industry pride—all built to help our partners and team succeed.
ABOUT THE ROLE
Amrize Building Envelope (ABE) is accelerating their Customer Relationship Management (CRM) Transformation and the experienced Salesforce Administrator on the Marketing-Digital team to manage their CRM capabilities and platforms. This role will be critical in driving CRM adoption across sales, marketing, and customer support.
Through data integration management; training; and reporting and feature enhancements the CRM Administrator will become the CRM user’s best friend. This individual has an Agile and experiential mindset, is passionate about data/analytics, and excels at managing integrated CRM platforms.
This is an engaging and hands-on role and the CRM Administrator, therefore, is an individual who is highly capable of operating and excelling at the strategic and tactical positions.
WHAT YOU’LL ACCOMPLISH
- Partner with business stakeholders to translate priorities into outcome-driven initiatives—owning a well-defined backlog that advances customer experience, sales effectiveness, and growth.
- Configure and enhance Salesforce capabilities—including objects, fields, flows, automations, and customer experiences—to streamline processes and enable the business to operate more efficiently at scale.
- Leverage workflow automation and process optimization to eliminate manual effort, reduce errors, and accelerate end-to-end customer and sales processes.
- Independently assess issues, identify root causes, and implement durable solutions that improve system performance, usability, and business outcomes.
- Build and evolve reports, dashboards, and data models that provide real-time, actionable visibility into pipeline, performance, and customer behavior.
- Partner with senior Salesforce Administrator to define and deliver next-generation capabilities that elevate how customers and internal teams interact.
- Collaborate with Amrize IT and external partners to ensure configurations, customizations, and integrations are focused on measurable business outcomes.
- Drive data quality and integrity through governance, monitoring, and process improvements—ensuring Salesforce remains a trusted source for decision-making.
- Own testing, validation, and release coordination—ensuring new features and enhancements deliver value seamlessly without disrupting the business.
- Establish and evolve best practices, scalable design patterns, and standardized approaches to configuration and automation.
- Develop targeted training, documentation, and hands-on support to ensure users fully leverage Salesforce capabilities and realize business value.
- Serve as a subject matter expert across Salesforce—guiding stakeholders, recommending improvements, and ensuring the platform evolves in line with strategic priorities.
WHAT WE’RE LOOKING FOR
- BA/BS degree or equivalent work experience
- 3-5 years of hands-on experience with Salesforce Sales and Experience Clouds is required; experience with MS Dynamics optional
- Experience with B2B and building products industry a plus
- Excellent communicator and creative thinker, with an ability to use data to inform all decisions
- Self-starter to proactively review and improve functionality of Salesforce applications
- Strong technical and effective problem-solving skills
- Strong Analytical skills to respond to requested changes and identify customizations and to manage conflicting priorities and meet deadlines
- Proficiency in Spanish, with the ability to read, write, and speak at a business level is preferred
WHAT WE OFFER
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Competitive salary
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Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
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Employee Stock Purchase Plan
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Medical, Dental, Disability and Life Insurance
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Holistic Health & Well-being programs
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Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
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Vision and other Voluntary benefits and discounts
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Paid time off & paid holidays
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Paid Parental Leave (maternity & paternity)
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Educational Assistance Program
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Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Nearest Major Market: Nashville