Join Amrize as a Customer Service Logistics Manager and help construct what's next. If you're ready to put your skills to work on projects that matter — and build a career with a company that’s building North America — we want to hear from you!

ABOUT THE ROLE 
The Customer Service & Logistics Manager (CSLM) is the point person for providing customer solutions for the efficient supply of our aggregate business. This includes: creating or assisting in the development of long-term material and logistics sourcing strategies and the annual sales production balance process; effectively managing the day-to-day operations of the dispatch, shipment and delivery services.

 
The CSLM is a key person in the management of our aggregate supply; away from a traditional order fulfillment function to a customer focused, value-added service offering. The CSLM will leverage emerging digital trends to create new offerings for an improved customer delivery experience.
 

The CSLM is an integrator and facilitator working closely within the aggregate product line and with other product line staff to ensure effective customer and logistics solutions are coordinated and delivered. The CSLM may also lead or participate in special projects that cross geographic areas, product lines or functions to deliver a safe and cost-effective operation.

WHAT YOU’LL ACCOMPLISH

• Ensure Amrize logistics fleet is compliant with local and national standards.
• Lead supply chain optimization exercises by analyzing the distribution network and working with transport partners.
• Lead a dedicated group of dispatch professionals to service internal and external clients.
• Lead a dedicated group of scale members to ensure customer service and satisfaction is maintained at point of sale.
• Participate and lead transport management innovations through TMS systems and others.
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

WHAT WE’RE LOOKING FOR
Education: University degree or Diploma. MBA would be considered an asset.
Field of Study Preferred: Business Administration, Logistics or Supply Chain Management or a combination of suitable skills and experience. 
Required Work Experience: 5+ years of relevant work experience.
Required Technical Skills: Strong Excel / analytical skills and exposure to SAP (or similar ERP) considered an asset.
Travel Requirements: 10-20%

Additional Requirements: 

• Strong outsourcing and contractor management experience
• Experience in utilizing new technology to improve dispatching, logistics and customer value add services in transportation management and road safety preferred
• Knowledge of construction industry and / or transportation industry is an asset, but not essential
• Highly effective time management, planning and organization skills; ability to manage multiple tasks and priorities and drive tasks to completion in a fixed time-frame and in a pressured environment.
• Ability to work with cross-functional teams and build relationships across multiple functions, product lines, regions and cultures.
• Ability to deal with ambiguities, conflicts and adversarial relationships.
• Proven ability to identify problems quickly, make sound judgments, establish and implement solutions.
• Excellent interpersonal skills – able to develop effective working relationships internally and externally.
• Strong customer focus.
• Results oriented. Disciplined and process-oriented.
• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

• Estimated Wage Range: $90,000 - $106,000/ Annually.
• Bonus Opportunity of 24% of Base Salary.
• Flexible Health & Dental benefits coverage for you and your dependents.
• A generous Pension Plan designed to support you through various stages of your career and life.
• Access to voluntary programs like RRSP and TFSA for future financial planning.
• Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges.
• Easy access to mental health and well-being support.
• Service recognition awards to celebrate your contributions.
• Perks & discounts on a variety of products and services.
• Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities.
• Financial support for new parents beyond statutory benefits.
• An inclusive and welcoming environment where everyone can be themselves.
• A collaborative work culture in a supportive and team-oriented work environment.
• Company-provided personal protective equipment ensuring your safety and comfort on the job where applicable.

As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, may be required.